Tee Side Chalet Booking Policies, Terms & Conditions
(Updated September 2024)
Tee Side Chalet (hereinafter referred to as “TSC”) outlines the following booking policies, terms and conditions that apply to all bookings and stays.
For the purposes of this agreement, the terms ‘chalet’ and ‘bungalow’ shall be used interchangeably and refer to the same type of accommodation.
“Occupant” refers to any individual who books a stay and checks into the chalet.
“Property” refers to the entire property at 125 Pasir Ris Road Singapore 519121
“Chattel” refers to any fixtures, appliances and furniture on the Property
“TUAM” shall refer to the operators of Tee Side Chalet, namely Tee Up Asset Management Pte Ltd
- Booking Confirmation, Cancellation, No-Show, Refund and Postponement Policy
1.1 Booking Confirmation: A booking is only confirmed upon receipt of the full booking fees and the required security deposit.
1.2 No Refunds: There are no refunds for cancellations or no-shows. If the occupant does not check in on the booked date and within the designated timeframe, it is considered a no-show.
1.3 No Postponements: Once booked, dates cannot be postponed or rescheduled.
1.4 No-Show Policy: In the event of a no-show, there will be no refund, and the full duration of the stay will be charged.
- Check-In and Check-Out
2.1 Check-In: From 2:30 PM onwards. (The person who booked the chalet must do so personally or submit an AUTHORIZATION FORM to authorize someone else to check in).
2.2 Room availability is subject to the completion of cleaning and maintenance works. In the event of unforeseen circumstances, additional waiting time should be expected due to the unavailability of the allocated unit for check-in.
2.3 The occupant checking in must be 21 years old and above.
2.4 Check-out: Strictly by 10:00 AM latest. (Unless paid for late check-out fee)
2.5 TSC Service Concierge Operating Hours: 9:00 AM to 7:00 PM, daily.
- Security Deposit
3.1 A refundable security deposit of $200 will be required for each bungalow per booking. This will be paid together when making the booking.
3.2 The security deposit will be refunded, less any deductions if any, within 72 hours upon checking out. This deposit will only be refunded to the card that was used to pay for the booking.
- Inventory Acknowledgment
4.1 Occupant must confirm that the Chalet Inventory and conditions are in order within 2 hours of check-in by submitting an online Inventory Checklist Form.
4.2 If an acknowledgement is not received within this timeframe, it will be assumed that everything is in place and in good order.
- Responsibility and Safety
5.1 Responsibility for Damages and Cleanliness: The Occupant is responsible for any damage to the chalet and any of the chalet’s fixtures, fittings, and furnishings. Additionally, the occupant is expected to maintain the chalet in a reasonably clean condition upon check out and any items left in the chalet after check out shall be deemed to be abandoned and TUAM shall be at liberty to dispose of the same at its discretion. A minimum cleaning fee of $200 per bungalow will be applied if the bungalow is found to be excessively messy or dirty beyond normal usage standards as deemed so by TUAM.
5.2 Smoking Policy: Smoking is strictly prohibited within the bungalow chalet. Evidence of violation of our smoking prohibition will result in a $200 penalty fee per incident of smoking.
5.3 If fire alarm is triggered due to smoking or other non-emergency incidents, a $500 penalty fee will be imposed.
5.4 Noise Restrictions: Guests are kindly requested to keep noise levels to a reasonable and considerate level by 11:00 PM to ensure a peaceful environment for all occupants and neighbors. This includes minimizing loud conversations, music, or any other disruptive activities. Professional sound systems with tower speakers and subwoofers are strictly prohibited. TUAM reserves the right to evict disruptive guests and without refund.
5.5 TSC Property: All items, appliances, and equipment in the chalet are the property of TUAM and are not to be altered, removed or replaced in any way.
- Car Parking
6.1 Each Bungalow unit has two vehicle parking lots within the its compound, and they are only for the two vehicles that are registered before check-in (if any).
6.2 Starting from 8:00 AM on 20 September 2024, each Booking is entitled to purchase up to a maximum of TWO (2) Parking Pass (per night of stay), at a special rate of $9.00 per car per day or $3.00 per motorcycle per day (subject to GST). The Parking Passes are valid from 2:00 PM on the day of check in till 10:30 AM on the day of check out (1:00 PM if Late Checkout is purchased). The Parking Passes allows for multiple entry/exit within the set timeframe.
6.3 Parking Passes must be pre-purchased at least 24 hours before check-in date, and is not transferable. Parking Passes can be purchased at our e-Store HERE. (There will be NO REFUNDS for any incidental charges due to late or no purchase of the Parking Passes.)
6.4 Starting from 8:00 AM on 20 September 2024, all other vehicles are to be parked only at designated lots (white lots) within the TSC compound subject to the following parking rates (inclusive of GST):
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Off Peak: Mon – Thu Peak: Fri – Sun, Public Holidays & Eve |
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Vehicle Type |
Time |
Off Peak Rates |
Peak Rates |
|
Cars |
08:00 AM – 11:59 PM |
$1.32 per hour |
$2.64 per hour |
|
00:00 AM – 07:59 AM |
$6.54 per entry |
$9.81 per entry |
|
|
Motorcycles |
08:00 AM – 11:59 PM |
$0.33 per hour |
$0.66 per hour |
|
00:00 AM – 07:59 AM |
$2.18 per entry |
$3.27 per entry |
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6.5 TUAM is not liable for any loss or damage to any vehicle or the fittings or contents of any vehicle parked in the car park.
6.6 Unauthorized or illegal parking will result in being wheel-clamped. The clamp release fee is $218 (inclusive of GST).
6.7 For alternative parking, there are 2 public carparks located outside which are within walking distance from our resort.
6.8 Tailgating, defined as the act of closely following another vehicle to unlawfully enter or exit the parking facility without paying the required fee, is strictly prohibited and illegal. Any vehicle caught engaging in such behavior will incur a penalty of $200 for each instance of tailgating and will be banned from future entry. If it is conclusively determined that a guest of the booker has committed tailgating, the booker will be held responsible for the penalty. TUAM reserves the right to report such illegal activities to the relevant authorities for further action and pursue legal recourse if necessary.
6.9 Evasion of Parking Charges: Evidence of evasion of parking charges will result in a minimum penalty of $200 for each instance. If it is conclusively determined that a guest of the booker has evaded payment of parking charges, the booker will be held responsible for the penalty. TUAM reserves the right to report such illegal activities to the relevant authorities for further action and pursue legal recourse if necessary.
- Food and Beverage Catering
7.1 Responsibility for Catering Services: The occupant is responsible for maintaining cleanliness and ensuring no damage occurs due to food and beverage catering services.
7.2 Buffet Setup and Timing: All catered food and beverages must be delivered after check-in and cleared by 10:30 PM to avoid hygiene or pest issues. Buffet setups must be within the bungalow chalet compounds, avoiding pathways, staircases, or fire safety equipment.
7.3 Consequences of Buffet Setup Violations: Management reserves the right to remove non-compliant setups without compensation if occupants fail to correct violations after a warning.
- During the Stay
8.1 Security Access: The occupant must allow TUAM’s officers access to the chalet if required.
8.2 Behaviour and Noise Control: The occupant and their guests are expected to behave in a manner not disruptive to the tranquility of TSC and of the stay of other guests. Noise level must be lowered by 11:00PM latest.. TUAM reserves the right to ask misbehaving guest/s to leave the premises of TSC. In such cases, there will be no refund for payments already made.
8.3 The occupant must ensure that there is no wastage of water and electricity. Lighting, air-conditioners, and other electrical appliances are to be switched off when not in use.
8.4 Prohibited Equipment: Guests are prohibited from using unauthorized electrical appliances or equipment, such as deep fryers, water pens, heaters, personal pools, water inflatables or other high-consumption devices/equipment, that are not provided by TSC.
8.5 Housekeeping: There are no daily housekeeping services available during the stay. We also do not provide bath/face towels and toiletries.
8.6 The services and amenities provided by the chalet unit are complimentary; as such, no refunds will be accorded for any of the following issues:
i) Unavailability of Wi-Fi services
ii) Unavailability of TV services
iii) Unavailability of BBQ pits due to adverse weather conditions or any unforeseen circumstances.
- Decorations
9.1 Party Decorations: Decorations, if any, must be temporary and confined to within the bungalow. Tapes and adhesives in any form are not to be used on walls, windows, furniture, or any fixtures. Breach of this may result in a minimum $200 penalty fee.
9.2 Removal of Decorations: All decorations must be removed before check-out, and no decorations are to be left behind. Failure to remove decorations will result in an additional cleaning and disposal fee of $200.
- Cooking
10.1 Cooking Policy: Heavy cooking (like frying, deep frying or grilling) is prohibited within the bungalows. Microwave ovens and induction cookers should be used only for reheating or light cooking.
10.2 If fire alarm is triggered due to heavy cooking or other non-emergency incidents, a $500 penalty fee will be imposed.
- Usage of Space
11.1 All activities, including any form of setup, must be strictly confined within the designated boundaries of the assigned bungalow unit.
11.2 Any unauthorized use of space outside the assigned bungalow’s boundaries will incur charges based on the prevailing rental rates of the occupied space.
11.3 For exclusive use of any common area or space for activities or setups, you may inquire about availability and rates by emailing: admin@teesidechalet.com.sg.
- Safety and Conduct
12.1 Behaviour and Conduct: The occupants and guests must behave in a manner that respects other occupants and TUAM’s staff. Disrespectful, abusive, or racist behaviour will not be tolerated and may result in immediate eviction, or in serious circumstances, a police report may be made.
12.2 Illegal Activities: Any illegal activities are strictly prohibited and will be reported to the police or relevant authorities immediately. The occupant must not bring any illegal, toxic, hazardous or noxious substances onto the Property.
12.3 Littering and Cleaning: All litter must be disposed of in the provided bins. No litter should be placed in drains, sinks, or anywhere else. TUAM reserves the rights and will not hesitate to submit video footages of any littering act to the relevant authorities for enforcement actions.
12.4 Pets and Animals: Strictly no cats and dogs are allowed on any part of the premises.
12.5 Facility Use: Any part of the Property and any fixtures or chattels thereon, must be only used in a proper, legal and safe manner and shall not be used for any purposes for which they were not designed for. Only the chalets may be used for accommodation. Chalets cannot be used for political or religious purposes, or other dubious activities, as deemed so by TUAM.
12.6 Compliance with rules and signs: TUAM may from time to time give notices or put up signs setting out rules or regulations regarding the use of the Property and the occupant shall comply with such rules or regulations.
- Limitation of Liability
13.1 TUAM shall not be liable whether in contract or tort for indirect losses, consequential losses and the loss of profit or earnings. The occupant hereby agrees that TUAM shall not be liable for any injury to the occupant, the occupant’s business, or any loss of income therefrom. Additionally, TUAM shall not be liable for any damage to or loss of the equipment or other property of the occupant, the occupant’s guests, invitees, customers, or any other person in or about TSC and/or any other facilities located thereon.
13.2 TUAM shall not be liable for injury to the occupant or the occupant’s guests, invitees, customers, or agents, whether such damage or injury is caused by or results from fire, steam, electricity, gas, water, or rain, or from the breakage, leakage, obstruction, or other defects of pipes, sprinklers, wires, appliances, plumbing, air conditioning, or lighting fixtures, or from theft, vandalism, earthquake, acts of God, or any other cause.
- Occupant Responsibilities and Liability
14.1 The occupant shall, and shall ensure that their guests using TSC and/or any other facilities located thereon, comply with all applicable laws, TSC policies and rules, terms and conditions applicable to the use thereof. The occupant shall not use or permit any person to use TSC and/or any other facilities located thereon for any purpose or use that violates any applicable laws, TSC policies, rules, terms and conditions.
14.2 The occupant is responsible for all the items listed in the Check-In Inventory List and is liable for charges arising from any damages or losses incurred to these items, beyond normal wear and tear, during their stay.
14.3 Only Singapore citizens and permanent resident are permitted to occupy the chalets. Non-Singaporeans or permanent residents may be permitted to occupy if a copy of the said person’s passport together with documentary proof of immigration/visa status (e.g. a valid immigration pass/visit pass) is provided to TUAM and TUAM is reasonably satisfied that the said person is legally permitted to be in Singapore at the time of occupancy of the chalet.
- Rights of TUAM
15.1 TUAM reserves the right to:
a. Cancel or modify room bookings where it appears that a guest has engaged in fraudulent or inappropriate activity, or under other circumstances where it appears that the bookings contain or resulted from mistakes or errors.
b. Reassign units for confirmed bookings without prior notice.
c. Charge occupants for damage, loss, or repair costs.
d. Evict occupants and/or their guests who cause disturbances or engage in nuisance activities, without a refund.
e. Vary terms and conditions without prior notice.
f. Stop and prohibit individuals who are unwell from entering.
g. Act against those caught littering and/or smoking within unauthorized areas.
- Inclement Weather
16.1 In the event of inclement weather (e.g. lightning, rain or strong winds), all or certain parts of TSC and/or any other facilities located thereon may not be available for use. TUAM shall not be held responsible for any losses, demands, actions, claims, obligations or suits, or be required to refund any part of any payments paid by the occupant notwithstanding any inclement weather and the occupant agree to bear the risk of any such inclement weather.
- Government Quarantine Facility
17.1 Quarantine Activation: TSC is a designated Government Quarantine Facility and may be activated if required. If activated, all occupants is required to vacate the premises within 3 hours.
17.2 In the event TSC is activated to become a Government Quarantine Facility, the following applies:
a. All current bookings which are required to vacate the premises will be refunded on a pro-rated basis;
b. All affected future bookings will be carried forward to the next available date, or be refunded in full.
- Force Majeure
18.1 In the event of an act of God, war, industrial action, terrorist attack, fire, flood, earthquake, riot, strike or any other event beyond TUAM’s reasonable control (other than inclement weather which is governed by the clause above) prevents the booking from taking place on the scheduled date, TUAM will do one of the following at the occupants’ choice:
a. Refund all monies paid by the occupant and consider the booking cancelled; or
b. Retain the monies paid and apply them to the booking at a rescheduled date mutually agreed upon by TUAM and the occupant.
The failure of either TUAM or the occupant to comply with any provision of the booking due to an act of God, war, industrial action, fire, flood, earthquake, riot, strike, act of public enemies, actions of governmental authorities (excepting compliance with applicable codes and regulations) or any other event outside of the control of either party will not be considered a breach of the booking.
- Consent
19.1 The occupant hereby gives consent to TUAM to collect, use and disclose the occupants’ personal data acquired, for the following purposes in accordance with the Personal Data Protection Act 2012 and TUAM’s data protection policy:
a. processing and confirming the occupants’ booking, including contacting the occupant concerning this booking;
b. verifying the occupant identity for the purposes of this booking;
c. responding to, handling, and processing queries, requests and feedback from the occupant in relation to this booking.
d. processing payment or credit transactions for the booking;
e. complying with any applicable laws, regulations, codes of practice, guidelines, or rules, or to assist in law enforcement and investigations conducted by any governmental and/or regulatory authority, related to this booking;
f. transmitting to any unaffiliated third parties including our third-party service providers and agents, and relevant governmental and/or regulatory authorities, whether in Singapore or abroad, for the aforementioned purposes related to this booking; and
g. any other incidental business purposes related to or in connection with the above, related to this booking.
20. Duty to Ensure Third Party Compliance with Terms and Conditions
20.1 The occupant shall use all reasonable efforts to ensure that all guest, agent, employee or any other person that the occupant has permitted to enter or use the Chalet complies with the terms and conditions herein.