Tee Side Chalet Booking Policies, Terms & Conditions
(Updated June 2024)
Tee Side Chalet (hereinafter referred to as “TSC”) outlines the following booking policies, terms and conditions that apply to all bookings and stays. “Occupant” refers to any individual who books a stay and checks into the chalet.
1. Booking Confirmation, Cancellation, No-Show, Refund and Postponement Policy
1.1 Booking Confirmation: A booking is only confirmed upon receipt of the full booking fees and the required security deposit.
1.2 No Refunds: There are no refunds for cancellations or no-shows. If the occupant does not check in on the booked date and within the designated timeframe, it is considered a no-show.
1.3 No Postponements: Once booked, dates cannot be postponed or rescheduled.
1.4 No-Show Policy: In the event of a no-show, there will be no refund, and the full duration of the stay will be charged.
2. Check-In and Check-Out
2.1 Check-In: Between 2:30 PM and 5:00 PM. (The person who booked the chalet must do so personally or submit an AUTHORIZATION FORM to authorize someone else to check in).
2.2 Room availability is subject to the completion of cleaning and maintenance works. In the event of unforeseen circumstances, additional waiting time should be expected due to the unavailability of the allocated unit for check-in.
2.3 The occupant checking in must be 21 years old and above.
2.4 Check-out: Latest by 10:00 AM.
2.5 TSC Concierge Operating Hours: 9:00 AM to 6:00 PM, daily.
3. Security Deposit
3.1 A refundable security deposit of $200 will be required for each bungalow per booking. This will be paid via credit/debit card when making the booking.
3.2 The security deposit will be refunded, less any deductions if any, within 72 hours upon checking out. This deposit will only be refunded to the card that was used to pay.
4. Inventory Acknowledgment
4.1 Occupant must confirm that the Chalet Inventory and conditions are in order within 2 hours of check-in by submitting an online Inventory Checklist Form.
4.2 If an acknowledgement is not received within this timeframe, it will be assumed that everything is in place and in good order.
5. Responsibility and Safety
5.1 Responsibility for Damages and Cleanliness: The Occupant is responsible for any damage to the chalet’s fixtures, fittings, and furnishings. Additionally, the occupant is expected to maintain the chalet in a reasonably clean condition. A minimum cleaning fee of $200 will be applied if the chalet is found to be excessively messy or dirty beyond normal usage standards.
5.2 Smoking Policy: Smoking is strictly prohibited within the bungalow chalet. Evidence of violation of our smoking prohibition will result in a $200 penalty fee. If fire alarm is triggered due to smoking, a $500 fine will be imposed.
5.3 Noise Restrictions: Noise must be kept to a minimum after 11:00 PM. Professional sound systems with tower speakers and subwoofers are strictly prohibited. TSC reserves the right to evict disruptive guests and without refund.
5.4 TSC Property: All items, appliances, and equipment in the chalet are the property of TSC and are not to be removed or replaced in any way.
6. Car Parking
6.1 Each Chalet unit has two vehicle parking lots within the Chalet compound, and they are only for the two vehicles that are registered during check-in (if any).
6.2 Each Chalet is entitled to purchase up to a maximum of TWO (2) daily passes (per day), each at a discounted rate of $6.00 per day (valid from 12:01 AM – 11:59 PM).
6.3 All other vehicles are to be parked only at designated lots within the resort compound subject to the following rates:
|
Type |
Time |
Rates |
|
Cars |
07:00 AM – 09:59 PM |
$1.20 per hour |
|
10:00 PM – 06:59 AM |
$6.00 per entry |
|
|
Motorcycles |
07:00 AM – 09:59 PM |
$0.30 per hour |
|
10:00 PM – 06:59 AM |
$2.00 per entry |
6.4 Unauthorized or illegal parking will result in being wheel-clamped. The clamp release fee is $218 (incl GST).
7. Food and Beverage Catering
7.1 Responsibility for Catering Services: The occupant is responsible for maintaining cleanliness and ensuring no damage occurs due to food and beverage catering services.
7.2 Buffet Setup and Timing: All catered food and beverages must be delivered after check-in and cleared by 10:30 PM to avoid hygiene or pest issues. Buffet setups must be within the bungalow chalet compounds, avoiding pathways, staircases, or fire safety equipment.
7.3 Consequences of Buffet Setup Violations: Management reserves the right to remove non-compliant setups without compensation if occupants fail to correct violations after a warning.
8. During the Stay
8.1 Security Access: The occupant must allow TSC’s officers access for inspection if required.
8.2 Behaviour and Noise Control: The occupant and their guests are expected to behave in a manner not disruptive to the tranquillity of TSC and of the stay of other guests. TSC reserves the right to ask misbehaving guest/s to leave the premises of TSC. In such cases, there will be no refund for payments already made.
8.3 The occupant must ensure that there is no wastage of water and electricity. Lighting, air-conditioners, and other electrical appliances are to be switched off when not in use.
8.4 Housekeeping: There are no housekeeping services available during the stay.
8.5 The services and amenities provided by the chalet unit are complimentary; as such, no refunds will be accorded for any of the following issues:
i) Unavailability of Wi-Fi services
ii) Unavailability of TV services
iii) Unavailability of BBQ pits due to adverse weather conditions or any unforeseen circumstances.
9. Decorations
9.1 Party Decorations: Decorations, if any, must be temporary and confined to the chalet. Adhesives should not be used on walls, furniture, or fixtures. Damage due to such decorations will be chargeable, and reparation costs will be determined by TSC.
10. Cooking
10.1 Cooking Policy: Heavy cooking (like frying or grilling) is prohibited in the chalet units. Microwave ovens should be used only for reheating or light cooking.
11. Safety and Conduct
11.1 Behaviour and Conduct: The occupants and guests must behave in a manner that respects other occupants and TSC staff. Disrespectful, abusive, or racist behaviour will not be tolerated, and may result in eviction or serious circumstances, a police report may be made.
11.2 Illegal Activities: Any illegal activities will be reported to the police or relevant authorities immediately.
11.3 Littering and Cleaning: All litter must be disposed of in the provided bins. No litter should be placed in drains, sinks, or anywhere else.
11.4 Pets and Animals: No pets or animals are allowed on the premises.
11.5 Facility Use: Chalets cannot be used for political or religious purposes, or other dubious activities, as deemed so by TSC.
12. Limitation of Liability
12.1 The occupant hereby agrees that Tee Side Chalet (TSC) shall not be liable for any injury to the occupant, the occupant’s business, or any loss of income therefrom. Additionally, TSC shall not be liable for any damage to or loss of the equipment or other property of the occupant, the occupant’s guests, invitees, customers, or any other person in or about TSC and/or any other facilities located thereon.
12.2 TSC shall not be liable for injury to the occupant or the occupant’s guests, invitees, customers, or agents, whether such damage or injury is caused by or results from fire, steam, electricity, gas, water, or rain, or from the breakage, leakage, obstruction, or other defects of pipes, sprinklers, wires, appliances, plumbing, air conditioning, or lighting fixtures, or from theft, vandalism, earthquake, acts of God, or any other cause.
13. Occupant Responsibilities and Liability
13.1 The occupant shall, and shall ensure that their guests using TSC and/or any other facilities located thereon, comply with all laws, rules, regulations, and guidelines applicable to the use thereof. The occupant shall not use or permit any person to use TSC and/or any other facilities located thereon for any purpose or use in violation of any rules, regulations, or laws.
13.2 The occupant is responsible for all the items listed in the Check-In Inventory List and is liable for charges arising from any damages or losses incurred to these items, beyond normal wear and tear, during their stay.
14. Rights of TSC
14.1 TSC reserves the right to:
a. Cancel or modify room bookings where it appears that a guest has engaged in fraudulent or inappropriate activity, or under other circumstances where it appears that the bookings contain or resulted from mistakes or errors.
b. Reassign units for confirmed bookings without prior notice.
c. Charge occupants for damage, loss, or repair costs.
d. Evict occupants causing disturbances or engaging in nuisance activities without a refund.
e. Vary terms and conditions without prior notice.
f. Stop individuals who are unwell from entering.
g. Act against those caught smoking outside designated areas.
15. Inclement Weather
15.1 In the event of inclement weather (e.g. lightning, rain or strong winds), all or certain parts of TSC and/or any other facilities located thereon may not be available for use. TSC shall not be held responsible for any losses, demands, actions, claims, obligations or suits, or be required to refund any part of any payments paid by the occupant notwithstanding any inclement weather and the occupant agree to bear the risk of any such inclement weather.
16. Government Quarantine Facility
16.1 Quarantine Activation: TSC is a designated Government Quarantine Facility and may be activated if required. If activated, all occupants is required to vacate the premises within 4 hours.
16.2 In the event TSC is activated to become a Government Quarantine Facility, the following applies:
a. All current bookings which are required to vacate the premises will be refunded on a pro-rated basis;
b. All affected future bookings will be carried forward to the next available date, or be refunded in full.
17. Force Majeure
17.1 In the event of an act of God, war, industrial action, terrorist attack, fire, flood, earthquake, riot, strike or any other event beyond TSC’s reasonable control (other than inclement weather which is governed by the clause above) prevents the booking from taking place on the scheduled date, TSC will do one of the following at the occupants’ choice:
a. Refund all monies paid by the occupant and consider the booking cancelled; or
b. Retain the monies paid and apply them to the booking at a rescheduled date mutually agreed upon by TSC and the occupant.
The failure of either TSC or the occupant to comply with any provision of the booking due to an act of God, war, industrial action, fire, flood, earthquake, riot, strike, act of public enemies, actions of governmental authorities (excepting compliance with applicable codes and regulations) or any other event outside of the control of either party will not be considered a breach of the booking.
18. Consent
18.1 The occupant hereby consent to TSC to collect, use and disclose the occupants’ personal data acquired, for the following purposes in accordance with the Personal Data Protection Act 2012 and TSC’s data protection policy:
a. processing and confirming the occupants’ booking, including contacting the occupant concerning this booking;
b. verifying the occupant identity for the purposes of this booking;
c. responding to, handling, and processing queries, requests and feedback from the occupant in relation to this booking;
d. processing payment or credit transactions for the booking;
e. complying with any applicable laws, regulations, codes of practice, guidelines, or rules, or to assist in law enforcement and investigations conducted by any governmental and/or regulatory authority, related to this booking;
f. transmitting to any unaffiliated third parties including our third-party service providers and agents, and relevant governmental and/or regulatory authorities, whether in Singapore or abroad, for the aforementioned purposes related to this booking; and
g. any other incidental business purposes related to or in connection with the above, related to this booking.